Privacy Policy for Take Shape Property

This Privacy Policy describes Our policies and procedure on the collection, use and disclosure of your information when you use the service and tells you about your privacy rights and how the law protects you. We use your Personal data to provide and improve the service by using the service, you agree to collection and use of information in accordance with this privacy policy.

Table of Contents

2 Definitions. 2

3 Collection of Personal Information. 3

4 Purpose for the Collection of Personal Information. 3

5 Processing of Personal Information. 4

6 Retention of Personal Information. 5

7 Disclosure of your personal Data. 5

10 Queries Regarding Personal Information. 7

Protection of Personal Information Policy

1 Background

Take Shape Property Management Pty Ltd is a real estate company, providing real estate related services and products across the real estate spectrum. These services include the following:

Internet and networking marketing services
Mandates and advice related to marketing, leasing, selling, managing properties
Assistance and information regarding finances related to real estate services

The purpose of this document is to inform the client of the manner in which the way Take Shape Property Management Pty Ltd manages the collection, processing and or storage of Personal Information.

2 Definitions

In this document, unless the context indicates otherwise, the words and expressions used herein shall have the same meaning assigned to them in the Protection of Personal Information Act No. 4 of 2013 and related expressions shall have corresponding meanings. For ease of reference, some definitions are highlighted below.

“Personal Information” means information relating to an identifiable, living, natural person, and where it is applicable, an identifiable, existing juristic person, including, but not limited to—

information relating to the race, gender, sex, pregnancy, marital status, national, ethnic or social origin, color, sexual orientation, age, physical or mental health, well-being, disability, religion, conscience, belief, culture, language and birth of the person;
information relating to the education or the medical, financial, criminal or employment history of the person;
any identifying number, symbol, e-mail address, physical address, telephone number, location information, online identifier or other particular assignment to the person;
the biometric information of the person;
the personal opinions, views or preferences of the person;
correspondence sent by the person that is implicitly or explicitly of a private or confidential nature or further correspondence that would reveal the contents of the original correspondence;
the views or opinions of another individual about the person; and
the name of the person if it appears with other personal information relating to the person or if the disclosure of the name itself would reveal information about the person;

“Responsible Party” means a public or private body or any other person which, alone or in conjunction with others, determines the purpose of and means for processing personal information;

“Operator” means a person who processes personal information for a responsible party in terms of a contract or mandate, without coming under the direct authority of that party

“Processing” means any operation or activity or any set of operations, whether or not by automatic means, concerning personal information, including –

the collection, receipt, recording, organization, collation, storage, updating or modification, retrieval, alteration, consultation or use;
dissemination by means of transmission, distribution or making available in any other form; or
merging, linking, as well as restriction, degradation, erasure or destruction of information

‘‘Data Subject’’ means the person to whom personal information relates;

‘’ Service Provide’’ means any natural or legal person who process the data on behalf of the Company. it refers to third – party companies or individuals employed by the Company to facilitate the service, to provide the service on behalf of the Company, to perform service related to the service or assist the Company.

3 Collection of Personal Information

Generally, Take Shape Property Management Pty Ltd collects Personal Information in the following ways:

Upon signing up for any of Take Shape Property Management Pty Ltd products or services;
When Take Shape Property Management Pty Ltd conducts enquiries, audits, inspections or the like or in such a process seeks information from third parties in connection with the products and or services applied for;
When interacting with Take Shape Property Management Pty Ltd ’s agents or employees (via telephone calls, letters, face-to-face meetings and emails);
When making use of any Take Shape Property Management Pty Ltd real estate services
Upon submission of a request to be contacted or in response to marketing or promotions or initiatives by Take Shape Property Management Pty Ltd
When TAKE SHAPE PROPERTY MANAGEMENT PTY LTD receives references from business partners and third parties;
Upon submission of Personal Information to TAKE SHAPE PROPERTY MANAGEMENT PTY LTD for any other reason.

4 Purpose for the Collection of Personal Information

Why collects the Information (data)

Assess the application of client for rental of property.
Providing users with the products or services or mandates they have signed up for
To respond to complaints, queries, and any customer service-related matters
To comply with company policies and procedures
To facilitate the daily operation of the products and or services offered by TAKE SHAPE PROPERTY MANAGEMENT PTY LTD
Credit and internal risk management
Processing of payment instructions and any billing related matters
Internal reporting and fulfilment of reporting requirements
Continued administration of client portfolios
For purposes reasonably related to the aforementioned

Type of data collected

While using Our Service, we may ask you to provide us with certain personality identifiable information that can be used to contact or identify you, personally, identifiable information may include, but is not limited to:

First names and last name
D Number
Address, State, Province, Zip/postal code, city
Payments slip
Reference Name and their contact details
Contacts details
Email address
Signature to confirm the application

5 Processing of Personal Information

By providing Personal Information to TAKE SHAPE PROPERTY MANAGEMENT PTY LTD through the above means, clients acknowledge that there is consent for TAKE SHAPE PROPERTY MANAGEMENT PTY LTD to process such information.

In processing such information, the following principles are applied:

All Personal Information provided by the Client to TAKE SHAPE PROPERTY MANAGEMENT PTY LTD, or to which TAKE SHAPE PROPERTY MANAGEMENT PTY LTD may be exposed, shall constitute Confidential Information and will not disclose Personal Information unless prior written consent from the Client is obtained, or where TAKE SHAPE PROPERTY MANAGEMENT PTY LTD is required to do so by law.
TAKE SHAPE PROPERTY MANAGEMENT PTY LTD shall at all times strictly comply with all applicable Data Protection Laws which may be in force from time to time;
TAKE SHAPE PROPERTY MANAGEMENT PTY LTD shall not, at any time process Personal Information for any purpose other than with the express prior written consent of the Client, and to the extent necessary to provide the services for which the Client has signed up;
TAKE SHAPE PROPERTY MANAGEMENT PTY LTD shall ensure that all its systems and operations which it uses to provide the necessary services including all systems on which Personal Information is processed as part of providing the services, shall at all times be of a minimum standard required by all applicable Data Protection Laws;
TAKE SHAPE PROPERTY MANAGEMENT PTY LTD shall take appropriate and reasonable technical and organizational measures to prevent the loss of, damage to or unauthorized destruction of Data and the unlawful access to or Processing of Data. The measures taken must at all times be of a minimum standard required by all applicable Data Protection Laws;
TAKE SHAPE PROPERTY MANAGEMENT PTY LTD shall take reasonable steps to identify all reasonably foreseeable internal and external risks posed to Data undertake SHAPE PROPERTY MANAGEMENT PTY LTD’s possession or control and establish and maintain appropriate safeguards against any risks identified. TAKE SHAPE PROPERTY MANAGEMENT PTY LTD shall notify the Client as well as the Group Information Officer of any security compromises or suspected security compromises of which it becomes aware or suspects, immediately on becoming so aware or forming such a suspicion;
TAKE SHAPE PROPERTY MANAGEMENT PTY LTD will only process and collect Personal Information for a purpose consistent with the purpose for which it is required in a manner that is adequate, relevant and not excessive in the context of the purpose for which it is processed and collected.
TAKE SHAPE PROPERTY MANAGEMENT PTY LTD shall not be held responsible for the loss, damage, unauthorized use or unlawful access to Personal Information should the client not make use of security services or risk evaluations.

6 Retention of Personal Information

TAKE SHAPE PROPERTY MANAGEMENT PTY LTD retains Personal Information no longer than necessary in relation to the purposes for which it was collected or otherwise processed. To the extent required by applicable law, TAKE SHAPE PROPERTY MANAGEMENT PTY LTD will erase or destroy Personal Information in the following circumstances:

when the Data Subject withdraws consent to process Personal Information.
after a period of five (5) years and/or the expiry of compulsory statutory or regulatory retention periods relating to Personal Information; or
when it is necessary to comply with any court order, statutory and/or regulatory obligations to which TAKE SHAPE PROPERTY MANAGEMENT PTY LTD is bound

7 Disclosure of your personal Data

Business Transactions

If the Company is involved in merger, Acquisition, or asset sale, You Personal Data may be transferred. We will provide notice before your personal Data is transferred and becomes subject to a different privacy policy.

Law Enforcement

Under certain circumstances, the Company may be required to disclose your personal data if required to do so by law or in response to valid requests by public authorities (e.g., Court or a Government Agency).

Other Legal Requirements

The Company may disclose your personal Data in the good faith belief that such action I necessary to:

Comply with a legal Obligation
Protect and defend the rights or property of the company
Prevent or investigate possible wrong doing in connection with the service
Protect the personal safety of users of the Service or the public
Protect against legal liability

Security of your Personal Data

The Security of your personal Data is important to us, but remember that no method of transmission over the internet, or method of electronic storage is secure. While we strive to use commercially acceptable means to protect your personal Data. We cannot guarantee is absolute security.

Children’s Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the of 13. If you are a parent or guardian and you are aware that your child has provided us with personal data, please contact us. If we become aware that we have collected personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our Servers.

If we need to reply on consent as a legal basis for processing your information and your country requires consent from a parent, we may require your parent’s consent before we collect and use that information.

LINKS TO OTHER WEBSITES

Our Service may contain links to other websites that are not operated by us, if you click on a third -party link, you will be directed to that third party site. We strongly advise you to review the privacy policy of every site you visit.

We have no control over and assume no responsibility for the content, privacy policies or third -party sites or services.

CHANGES TO THIS PRIVACY POLICY

We may update Our Privacy Policy from time to time. We will notify you of any changes by posting the new privacy Policy on this page.

We will let you know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “last update” date at the top of this privacy Policy.

You are advised to review this privacy policy periodically for any changes. Changes to this privacy Policy are effective when they are posted on tis page.

10 Queries Regarding Personal Information

Should a client like to withdraw consent to the use of Personal Information or would like to access or make any amendments to their Personal Information they may contact their TAKE SHAPE PROPERTY MANAGEMENT PTY LTD who will assist them in this process.

Should a client withdraw their consent to the use of Personal Information, depending on the nature of the Personal Information, TAKE SHAPE PROPERTY MANAGEMENT PTY LTD may not be in a position to continue to render products or services to such a client or may not be in a position to continue with the contractual relationship between the client and TAKE SHAPE PROPERTY MANAGEMENT PTY LTD, which may result in the termination of any and or all agreements between the client and TAKE SHAPE PROPERTY MANAGEMENT PTY LTD.

11 CONTACT US

The details of TAKE SHAPE PROPERTY MANAGEMENT PTY LTD Information Officer and Head Office are as follows:

Information Officer: Subashni Fish

Telephone Number: 011 492 03 30

E-Mail Address: subashni@tsproperty.co.za

Head Office Details

Telephone Number: 0114920330

Postal Address: 203 Hellen Joseph Street Johannesburg 2000,

Physical Address: Take Shape House 203 Hellen Joseph Street Johannesburg 2000

Statement of Confidentiality

The recipient of this document must treat it as confidential and must not disclose it to any party other than the recipient’s employees/customer on a need-to-know basis, or other individuals authorized under a written Confidential Disclosure Agreement signed by both parties. If the recipient does not agree with these provisions, please return this document immediately.

–

Customer Service Policy

CUSTOMER SERVICE POLICY

Take Shape Property Management Pty Ltd strives for excellence and professional in providing customer service internal and external stakeholder. Within the limits of available time, well managed resources.

To accomplish this mission, we agree upon this value:

· Serving with pride, commitment, and with high ethical standards

· Listening carefully and giving full consideration to the requests and concern of our customer

· Providing follow-through for our customer promptly, responsibly and efficiently

· Communicating honestly, Courteously and knowledgeably

· Anticipating the needs of our customer and planning accordingly

· Greeting our customers promptly, cheerfully and respectfully

· Respecting the individuals and encouraging participation

Policy Statement

It is the Take Shape Property Management Pty Ltd Policy and responsibility to provide excellent service to the customer. Feedback helps us measure whether our service are meeting our customer expectation. It also helps us identify problems that need to be solved. High quality customer service depends on customer feedback while praise is always welcome, constructive criticism is truly helpful in the long run. .

The purpose of this policy is to establish uniform standards and procedures for responding to customer feedback, thus making sure those responses are timely and that issues do not “fall through the cracks”. The policy strives to treat every interaction with the customers as an opportunity to produce a satisfied customer, or at least one who feels that he or she was listened to and taken seriously, even if not possible to meet his /her request but note that his concern is being processed.

Customer feedback comes to the Take Shape Property Management in many ways This policy outlines a procedure for responding to complaints, requests for service and questions that come to the Take Shape Property Management office trough a customer visit, call, letter or email. Division are expected to use similar standards and procedures for the complaints, request and questions.

Response Standards

When possible, complaints, questions and request for service should be resolved in “real time” on the same day they arrive. However, in many instances, referral and follow-up are necessary in order to fully understand and resolve the issue. In such instances, the following standards for acknowledgement and resolution should be followed.

Acknowledgement

· All complaints, questions and requests for service should be acknowledge within one business day.

· This acknowledgement should note the person to whom the issue has been referred and when the customer can expect a response.

· If the customer feedback is delivered by phone or in person, this acknowledgement should be given verbally during the call or visit.

· If the Customer feedback is delivered by e-mail, the acknowledge should be given by e-mail.

· If the customer feedback is delivered by postal mail the acknowledgement should be given by sent via telephone, postal mail or e-mail, whichever is appropriate.

· For written acknowledgement, templates with standard language should be used to minimize staff processing time.

Resolution

· A substantive response should be provided within Seven business days.

· This response should include the Take Shape Property Management analysis of the issue and the proposed resolution. Clear reasons should be given if it is not possible for the Take Shape Property Management to accommodate the customer’s request.

· If a resolution is not possible within seven business days, the customer should be notified and given the date by which they can expected a response.

· The resolution can be communicated to the customer verbally, by e-mail or by postal mail, depending on the communication method most appropriate to the situation.

· In case were the customer complaint, query or question has been resolved a communication should be issued to the customer that the matter has been closed.

Response Procedure

Call, Email & Visits to the Take Shape Property Management:

· When a customer calls, email or visits the Take Shape Property Management with a complaint, question, or request for service, the issues should be resolved immediately.

· If immediate resolution is not possible, the Take Shape Property Management will take down the necessary information and let the customer know when and from whom he or she can expect a response.

· The division receiving the referral is responsible for resolving the issue per the above standards.

E-mails or postal letters to Take Shape Property Management

· When customer send e-mail (or postal mail) to the Take Shape Property Management with complaints, questions, and requests for service, the Take Shape Property Management will send an acknowledgement e-mail (or postcard) within one business day.

· Of course, if the Take Shape Property Management is able to answer the question or resolve the issue right away without referral, it will do so and let the customer know. In such instances a separate acknowledgement email (or postcard) is not necessary.

· Also, within the first business day, the Take Shape Property Management will forward the item to the appropriate department for response, noting the expected resolution date.

· The division receiving the referral is responsible for resolving the issue per the above standards.

Inherent responsibility to employee

· Since our customer do not always know to whom to direct their concern, any staff member at a Take Shape Property Management or whoever answer the phone or welcome the walking in customer it is their responsibility to direct customer to the relevant division. Staff should always take the caller’s number so that they can revert the call if needed.

Privacy Policy

1 Background

2 Definitions

3 Collection of Personal Information

4 Purpose for the Collection of Personal Information

5 Processing of Personal Information

6 Retention of Personal Information

7 Disclosure of your personal Data

10 Queries Regarding Personal Information

MORE

Customer Service Policy

CUSTOMER SERVICE POLICY

Take Shape Property Management Pty Ltd strives for excellence and professional in providing customer service internal and external stakeholder. Within the limits of available time, well managed resources.

To accomplish this mission, we agree upon this value:

· Serving with pride, commitment, and with high ethical standards

· Listening carefully and giving full consideration to the requests and concern of our customer

· Providing follow-through for our customer promptly, responsibly and efficiently

· Communicating honestly, Courteously and knowledgeably

· Anticipating the needs of our customer and planning accordingly

· Greeting our customers promptly, cheerfully and respectfully

· Respecting the individuals and encouraging participation

Policy Statement

Response Standards

Acknowledgement

· All complaints, questions and requests for service should be acknowledge within one business day.

· This acknowledgement should note the person to whom the issue has been referred and when the customer can expect a response.

· If the customer feedback is delivered by phone or in person, this acknowledgement should be given verbally during the call or visit.

· If the Customer feedback is delivered by e-mail, the acknowledge should be given by e-mail.

· If the customer feedback is delivered by postal mail the acknowledgement should be given by sent via telephone, postal mail or e-mail, whichever is appropriate.

· For written acknowledgement, templates with standard language should be used to minimize staff processing time.

Resolution

· A substantive response should be provided within Seven business days.

· This response should include the Take Shape Property Management analysis of the issue and the proposed resolution. Clear reasons should be given if it is not possible for the Take Shape Property Management to accommodate the customer’s request.

· If a resolution is not possible within seven business days, the customer should be notified and given the date by which they can expected a response.

· The resolution can be communicated to the customer verbally, by e-mail or by postal mail, depending on the communication method most appropriate to the situation.

· In case were the customer complaint, query or question has been resolved a communication should be issued to the customer that the matter has been closed.

Response Procedure

Call, Email & Visits to the Take Shape Property Management:

· When a customer calls, email or visits the Take Shape Property Management with a complaint, question, or request for service, the issues should be resolved immediately.

· If immediate resolution is not possible, the Take Shape Property Management will take down the necessary information and let the customer know when and from whom he or she can expect a response.

· The division receiving the referral is responsible for resolving the issue per the above standards.

E-mails or postal letters to Take Shape Property Management

· When customer send e-mail (or postal mail) to the Take Shape Property Management with complaints, questions, and requests for service, the Take Shape Property Management will send an acknowledgement e-mail (or postcard) within one business day.

· Of course, if the Take Shape Property Management is able to answer the question or resolve the issue right away without referral, it will do so and let the customer know. In such instances a separate acknowledgement email (or postcard) is not necessary.

· Also, within the first business day, the Take Shape Property Management will forward the item to the appropriate department for response, noting the expected resolution date.

· The division receiving the referral is responsible for resolving the issue per the above standards.

Inherent responsibility to employee

Can't find what you're after?

Call us on

About Us

Contact